General Terms and Conditions

Read the VR Base Terms and Conditions here. These Terms and Conditions consist primarily of (i) the Terms and Conditions of Sale, (ii) the Rules for Users of the Service (the “Rules“) and (iii) Varia. The Terms and Conditions are available on the website and (the “Website“). The provisions of each section apply overarchingly.

The Terms and Conditions may be amended by VR Base NV at any time. The Terms and Conditions in effect at the time of Purchase will apply. These General Terms and Conditions apply to all agreements between, on the one hand, VR Base Center BV with registered office at 2830 Blaasveld, Geerhoek 5A and with company number BE0726.916.416 (hereinafter: “VR Base”) and, on the other hand, the customer, generally VR Base’s counterparty (hereinafter: “the customer”).

Any order, purchase or agreement signifies the knowledge and acceptance of the Terms and Conditions by the customer.

Any contrary terms and conditions of the customer cannot in any way, even tacitly, apply to the contractual relationship between the parties.


Article 1.1: The Service. 

The products and services offered by VR Base and, after purchase by the customer, will be provided (the “Service”), as well as the applicable price (the “Price”), are described on the Website. Only the information available on the most current version of the Website, excluding information on older versions of the Website or on other websites or sites, is valid. The description of the Service and Price on the Website is always expressly subject to clerical errors or material mistakes.

VR Base reserves the right to change the Price at any time and without notice. The price posted on the Website at the time of the Purchase will apply to the Purchase.

VR Base will use its best efforts to provide the Service. VR Base reserves the right to modify the content of the Service at any time and without notice, without giving rise to any right for the customer to compensation or refund of any Ticket purchased.

Article 1.2: Purchase of the Service. 

Unless otherwise expressly provided, an access ticket for the Service (“Ticket“) can only be purchased online, on the Website and/or on the website of commercial partners. The various steps to proceed with the purchase of a Ticket, as well as the payment methods available, are described on the Website (and, if applicable, the relevant partner website(s)). The agreement is considered concluded once VR Base has received confirmation from the payment institution that payment has been accepted (the “Purchase“). Since the payment module is managed by a third party, no information related to the payment is transmitted to VR Base, which disclaims any liability related to the online payment process.

For Tickets purchased from a commercial partner, the purchaser may be bound by additional terms and conditions of the partner.

Article 1.3: Quotation 

All quotations remain valid for the period specified by VR Base. If no deadline is specified, the quotation is without obligation.

After acceptance of the offer by the customer, the contract is concluded and the customer is obliged to pay in accordance with the terms of payment. (see article 1.8)

Modification of the offer is possible as provided in Article 1.5.

Article 1.4: No right of withdrawal 

In accordance with Article VI. 53 12° of the Code of Economic Law, the customer does not have the right to abandon his purchase.

Article 1.5: Modification of Ticket

Tickets or vouchers are personal and cannot be returned or refunded and may not be transferred or resold. The customer may convert his ticket into a voucher worth the purchase price of the Ticket, or change the date of his ticket if there are still available seats, until no later than one week before the date of delivery of the service.

The voucher, or credit, is valid for one year and can only be used to purchase a new Ticket.

The new tickets, obtained with the voucher, can no longer be changed or exchanged.

Article 1.6: Gift certificates or discount coupons (codes) 

The customer can purchase a gift certificate as a gift.

The rules applicable to tickets and vouchers also apply to gift certificates and discount vouchers, subject to special conditions stated on the voucher or gift certificate.

However, gift certificates cannot be cumulated with other promotions. Discount coupons cannot be accumulated either.

Article 1.7: Force majeure 

If VR Base is temporarily unable to properly perform the agreement or service due to force majeure, it shall have the right to suspend the agreement for the duration of the force majeure situation.

In the case of temporary force majeure, VR Base’s obligation is limited to offering the customer a voucher that will be valid for one year.

VR Base will not owe any compensation to the customer in the event of force majeure. Cases of force majeure include: strike, protest action, act of terror, lock-down, fire, pandemic, epidemic, power outage, breakdown in IT and/or Software infrastructure, restrictions imposed by the government or by the city, failures or actions of subcontractors, suppliers or third parties in general.

Article 1.8: Terms of payment 

The customer must pay the invoices no later than the due date indicated on the invoices or 48h before the time of service, whichever expires first.

In the absence of payment 48h before the time of service, VR Base has the right to cancel the service and offer a voucher to customer upon receipt of payment. In any case, the customer’s obligation to pay remains valid.

In default of payment of the invoices on the due date, due to default of the customer, the amount shall be increased by 15% of the amount due with a minimum of 25 € as compensation as well as interest at a rate of 12% on the principal amount due, without prejudice to the right to compensation of the actual loss suffered.

In case of non-payment by the agreed due date, or in case of serious breach by the customer of its contractual obligations, VR Base shall have the right ipso jure to rescind the agreement or cancel the service without notice.


Article 2.1: Acceptance of the Regulations. 

The Rules apply to anyone who accesses the Site and to anyone who uses the Service (the “User“).

By the mere use of the Service, the User accepts unreservedly the application the Regulations and acknowledges having taken cognizance of them. Indeed, the regulations are made available to each user in each establishment. Before using the service, the user must agree to the regulations. The agreement may be explicit, implied, oral or written.

Article 2.2: Compliance with the Regulations. 

In order to enforce these Rules, VR Base personnel shall have the right to deny a User access to the Service, as well as the location where the Service is provided (the “Location“), and to take all reasonable, and if necessary, preventive measures.

Each User shall comply with the (safety) instructions given to him, in particular with respect to gaining access to the Service and/or the Location and with respect to the use of the devices and attributes made available.

Failure to comply with these Rules, VR Base staff may order any User who violates the Rules to leave the Venue and refuse delivery of the Service, without giving rise to any compensation or refund of the User’s Ticket.

VR Base disclaims any liability in case of damages resulting from the failure to comply with the provisions of the Regulations.

Article 2.3: Access to the Service. 

Use of the Service is subject to a minimum age requirement. Except for express deviation, it is set at 12 years. VR Base may request proof of the User’s age at any time. Users who do not meet the minimum age requirement will not be admitted to the Service, without the possibility of any compensation or refund of the User’s Ticket.

Children under 18 must be accompanied by an adult user or person and remain under the full responsibility of the latter. Proof of the age of the responsible person or child may be requested at any time. Users may be required to provide identification at any time.

The Ticket is valid, and gives access to the Service described on the Ticket, only on the date, starting time and ending time indicated on the Ticket.

The method(s) of using and validating the Ticket will be described on the Website. Tickets that do not comply with these rules will not be accepted (and such will not give rise to any refund or reimbursement of the Ticket).

Special conditions and limitations regarding the validity and exercisability of the Ticket may be described on the Website or on the Ticket (and, if applicable, the relevant partner website(s)) and will apply in addition to, and, if applicable, in derogation of, the provisions of these Terms of Sale.

VR Base disclaims any liability in the event of the unlawful use of a Ticket due to loss or theft.

The User shall be present at the Venue no later than 15 minutes before the start time indicated on the Ticket. If the User does not arrive on time, the delivery of the Service cannot be guaranteed, without giving rise to any right to compensation or refund for the User).

Article 2.4: Use of the Service 

The User shall use the Service, as well as the facilities, devices and attributes provided at the Location, with due diligence.

The User will not be under the influence of alcohol, soft and hard drugs substances. The User will use the Service with respect for other Users. The User shall at all times follow all reasonable directives from VR Base personnel.

Article 2.5: Liability. 

The User enters the Location and uses the Service at his/her own risk.

VR Base disclaims any liability in case of incompatibility between the Service and the User’s medical condition. Users who use the Service contrary to their health condition (pregnant women, people recently hospitalized, asthmatics, epileptics, etc.) do so at their own risk.

The use by a minor of the service is done at the minor’s own risk, on the one hand, and the parents or responsible accompanying adult (hereinafter: responsible), on the other hand, who are responsible for supervising the minor and the minor’s compliance with the regulations. VR Base excludes any liability resulting from the use by minors of the devices made available by VR Base. It is the parent or responsible person’s own decision and appreciation to allow the minor to use the service.

Only the User, and/or, if applicable, his parent or responsible party, is liable for any damage caused by his actions or omissions to persons or property, and shall indemnify and hold VR Base harmless from and against any third party claims. By using the service, the user and/or, if applicable, the user’s parent or responsible party accepts the potential risks associated with the service.

VR Base is not liable for loss, theft or damage to objects on and around the Venue. Should lockers be made available to Users, their use is at the User’s own responsibility and risk and VR Base is not liable for disappearances, loss, theft or damage to objects. Lost items are kept for one week, after which they are discarded.

In case of loss, theft, or damage to the equipment used by the User in taking the Service, the following flat fees will be charged to the User:

  • HP Reverb G2: €800
  • Oculus Rift: €250
  • HP Backpack: €2500
  • VR Striker: €2700

The user acknowledges that these amounts are reasonable and consistent with the value of the material. In all cases, VR Base’s obligation to pay compensation under any legal basis whatsoever shall be limited to the damage against which VR Base is insured under an insurance policy it has taken out. Therefore, the compensation will never exceed the amount paid by the insurance. If, despite the provisions of these General Terms and Conditions, VR Base should, for any reason, be held liable for a loss suffered by the customer, which is not covered by insurance, VR Base’s liability shall be limited to repairing foreseeable, direct and personal physical damage suffered by the User, to the exclusion of all indirect damage such as, but not limited to, loss of business, loss of income or profit, loss of customers or contracts, loss or damage to goods.


Article 3.1: Complaints and claims. 

Any complaint the customer might have regarding VR Base must be made in writing within a reasonable period of time. Late complaints are no longer acceptable. The starting point for the reasonable period is 5 days after the delivery of the service or the occurrence of the complaint. Any claims for damages must be submitted in writing to VR Base within a reasonable period of time. Late notification of damage is no longer acceptable. The reasonable period is taken to be 10 days after the damage occurs.

Any legal claims by customer against VR Base must be brought under penalty of cancellation no later than one year after timely complaint or damage notification by customer to VR Base.

The above mandatory time limits are agreed upon and accepted by the parties to avoid an issue of proof and allow VR Base to investigate the complaint or damage in a timely manner and take the necessary action. If late notification by the customer compromises VR Base’s rights, any complaint or claim for damages will be rejected in any case.

Article 3.2: Severability clause 

If one of the articles or part of the general conditions would constitute a ground of nullity, the annulment shall be limited to that article and the article shall be modified by mutual agreement of the parties or the article shall be redefined taking into account the intention of the parties as well as the purpose and scope of the violated rule.

Article 3.3: Forum clause and choice of law 

Any dispute between the parties shall be governed by Belgian law and the courts of Mechelen shall have exclusive jurisdiction.